You might be concerned about how Covid-19 (coronavirus) may affect us at Aston Accountants. At the moment, it’s business as usual for us and we are following advice from the Australian Government Department of Health.
As you may already know, all of our partners, accountants and bookkeepers are able to work from home so it will be business as usual if we find it necessary to self-isolate or quarantine ourselves. We have already had three of our team voluntarily self-isolate themselves when family visitors have arrived from overseas and we don’t believe this has had any impact on the service we provide.
We will continue to be contacted by email and are also able to have our office phones diverted if necessary. If you phone and cannot be connected with the team member you wish to talk, please ask if a message can be forwarded to them to ask them to phone you back.
If you have an appointment booked with us and are feeling unwell on the day, we would appreciate if you cancel and reschedule, particularly if you have recently returned from overseas. We don’t charge any fees for cancellations, even those made at the last minute. We’d much rather see you when you are feeling well again.
Similarly, if one of our team is unwell, we are encouraging them to stay away from the office and work from home. This may result in occasional appointment cancellations so we ask for your understanding if this occurs. We also have video-conferencing software available if you prefer to talk to us face-to-face without coming into the office.
If you are feeling additional financial stresses to your business because of the Covid-19 outbreak, please contact us if there is anything we can help with, e.g. arranging payment plans with the ATO, revising PAYG instalments and so on. A more detailed list of small business tips released by CPA Australia can be found here and here
We will continue to monitor the situation through the Australian Department of Health and update you further if their advice changes.
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